LOCATED INSIDE FIESTA - Walk in, go left, second jewelry store.
I found this place on yelp and the 5 star reviews were spot on for this cozy jewelry shop inside of Fiesta Market. My regular jeweler closed at 5 and I just had to get my new watch fitted. I waited 7 weeks for it in the mail and finally it came so I looked for a shop that was open. I called Victor up and he said to cruise by. (Now there are 2 shops inside Fiesta make sure you go to the second one). I was nervous to hand over my watch not knowing what would happen next and before I could take a deep breath he was all done. Victor at Lu's Jewelry is my new go to for watch batteries, repair, and definitely jewelry cleaning. Thanks for great service and making me feel so comfortable. I am going to recommend Lu's to everybody! This place is grade A++
K W. | Long Beach, CA
They re-sized my wedding ring that I bought online. Did a great job, helped me to determine what size I needed, and it was very affordable. It looked like they sell some nice jewelry there as well. Highly recommend.
Julia Y. | Austin, TX
I came for watch repairs (battery and band replacement) and the jeweler was very friendly and helpful.
Tm H. | Austin, TX
Brought a necklace here to get fixed and my experience was easy, professional, and efficient. The owner is super nice and knowledgeable, too. I don't have a wealth of experience with this place yet, but from what I've seen, it's great.
Alex R. | Austin, TX
Super friendly. They're located inside of the Fiesta supermarket. Called in and asked if they could clean a silver bracelet. I was in and out in 10 min. Much brighter than when I brought it in. They've been around for 25 years.
John C. | San Jose, CA
I can't speak highly enough about Lu's and my experience with them. While lifting boxes the band of my ring was bent. It was my grandmother's ring and being new to Austin I was nervous to take it anywhere. Lu's came highly recommended by a friend. They helped me immediately fixed the band within minutes and were so kind!
Jessica N. | Waco, TX
I went here to get a necklace repaired. She did excellent work at a good price, and dit it while I waited. I recommend them for a quick, high quality, decently priced repair.
Kristen B. | Austin, TX
Today I went to have my necklace repaired here, and the people who worked here were so nice! My necklace was beautifully repaired in less than 20 minutes for $11, and while it was being fixed, the owner talked to me and my roommate. She was extremely kind and nice to talk to. I know it seems weird to go to a jewelry store within a grocery store, but this place is the best!
Katherine M. | Brownsville, TX
I needed a necklace shortened and they took care of me immediately. So helpful and friendly- very thorough with measuring. They've got a new customer for life!
Storm V. | Austin, TX
What a find! Hector helped me and discovered that all my watch needed was cleaning - not new "works". I'm very pleased with this business. Highly recommended.
Susan S. | Rollingwood, Austin, TX
Lu's was easy and beyond satisfactory, I know I got an honest quote, as others wanted to charge up to $30 more. My ring bezel came clean off the band and a day and a half later, I was called to pick it up. I am very happy with the results, I didn't even expect them to polish the stone off! The ring was more cleaned up than I could ever get it with a polish cloth, these guys know what they're doing.
V C. | Austin, TX
Go into the Fiesta, turn left, go past the first jewelry store (they are NOT the same) and go to the shop at the end.
I decided to change my watch battery myself because I was pretty sure it wasn't worth the money to have someone else do it. It went well until I found out that my model of watch requires a watch press to reattach the backplate. It was a Sunday evening and I knew if I didn't take care of it then, I'd put it off for too long. So I found pretty much the only place nearby that was open Sunday evening.
Lu put the back on for five bucks and told me that she'd have done the whole thing for ten. Considering the hassle I went through trying on my own and the two dollar battery, that would have been a much better deal. If I ever find my other watch, I'll bring it straight here.
I wasn't there to shop, but the selection looked very nice and Lu took great pride in telling me about their equipment and her son's drive and ability to work with just about any adornment you can imagine. If I find myself someone to buy jewelry for, I'll definitely be back to take a closer look.
Derek B. | Austin, TX
Just got a necklace shortened here and they did a great job! They were very thorough and patient with measuring it and making sure it was exactly the length I wanted it. Everyone working there was very friendly and honest, including the owner. Prices are very fair. It's about $10 to shorten a simple chain necklace. Mine was $20 since there was a fixed gem at the bottom and they had to shorten both sides. There were a couple repairs before me, but even then, I was in and out in under 30 minutes. Just make sure you go to their jewelry shop at the very end since there is another jewelry shop just before.
Maddie P. | Austin, TX
Great customer service. Fast honest and friendly. If you need repair, battery or looking for something must go!
Brad D. | Los Angeles, CA
I found this place on Yelp and took my watch in today for a new battery because it was close to my office and I could go during lunch. What a find! The guy immediately took my watch and within about two minutes beckoned me over to tell me that the battery still had a lot of charge left in it, but it must have gotten knocked off balance inside the watch...but he reset it. No charge. I will be back and recommending to others.
Marie C. | Austin, TX
I took my rings in to be resized today and could not be happier with the results. Not only are Victor, Lu, and team the nicest people, but the quality of their work is incredible. My rings have never looked so pretty. I will definitely be taking my business here in the future. Thank you!!
Nikki M. | Austin, TX
I love coming to Lu's jewelry. They always make me feel at home when I'm in there shopping. Miss Lu is the best. Always smiling and always wants to make sure you get what you want. This is my second time purchasing from here and it was such a wonderful experience. I purchased a gold nugget ring. I'm really happy with it and look forward coming back to Lu's. Best jewelry shop in Austin hands down.
Tim T. | Austin, TX
Great watch repair! They fixed my Movado for $15 and it only took 15 minutes! Movado wanted $130. I'll be coming back my whole life. Best prices in town hands down!
Willie P. | Austin, TX
This place is great. Stopped in to get a repair on my silver neck chain. I fully expected to drop it and have to pick up next day or longer. The girl who helped me was super nice and professional, she was able to complete the repair and a cleaning within 20 minutes. Any future jewelry needs I have will be done here. Super pleased with the whole experience.
John C. | Pflugerville, TX
I'm joining the list of glowing reviews for Lu's. Affordable prices and fast service. Had my somewhat complicated watch battery replaced and struck up a nice conversation with Lu. Just make sure you go to the end of shops since there is another jewelry shop in Fiesta.
Nick M. | Austin, TX
Ok. I admit it no was reluctant to go because of the location, it's IN Fiesta at the corner not the 14k place but further along. Don't go to the wrong place. Go to Lu's! Wow. They were Fast. Reasonable prices. Beautiful work. Needed a ring up sized two sizes. They did a gorgeous job and while I shopped too. Lovely kind friendly people. A wonderful experience. I'll be back and I'll send everyone I know.
I came back when my emerald fell out of my ring and was lost. Me Lu talked me off the ledge and Victor worked his magic. I am a happy happy return customer!!!
Tracy W. | Austin, TX
do not let the location scare you. seriously! yes it is inside of a Fiesta, No i have never been into a Fiesta before. YES this place is amazing. I trusted all previous yelp reviews and after going to a local jewelry store to get some pieces fixed previously and being changed $100+ i was desperate to find a better repair service and i am happy to say that Lu's is the one! I had a very expensive very delicate rose gold diamond necklace fixed. Mrs. Lu was there the day i dropped it off and picked it up, with a friendly smile and kind words she made me confident in her service. Next day i picked up my necklace and was only $10. amazing!!!
Allison B. | Venice, CA
Love this place absolutely great employees maria and the other guy. Highly recommended
I had a great experience here getting my watch battery replaced. The service was quick, the people were friendly, and it was very reasonably priced.
It took me longer than it should have to figure out that this place was actually inside the Fiesta, and at first I ended up walking into the other jewelry shop on accident thinking it was Lu's (yes, there are two separate jewelry shops inside the Fiesta for some reason). The first place looked at my watch, and told me to wait for their repair person to get back. I waited for about 20 minutes before some guy came back and said I'd have to wait 4 more hours for them to get the appropriate tools... apparently, the screws in my watch were smaller than their tools so they had to bring in some special ones (not a good sign).
Luckily, by that point I had figured out my mistake, so I told them "no thanks" and walked over to Lu's. They DID have the tools, and were able to take care of everything in about 15 minutes. I'll definitely be coming back here the next time I need a new battery.
Cooper H. | Austin, TX
Yes, it's inside Fiesta. Yes, it deserves every bit of five stars.
Went here for watch battery. Ms. Lu was by herself, and she had some trouble putting in the new battery. Long story short, I got a little worried when it became clear she couldn't complete it that night. It was my mom's watch and it means a great deal to me. She put me at ease. Next morning, got the call it was done. Perfect. Best $7.50 I've spent in a long time!
Catherine R. | Austin, TX
I went in to get my fiance's engagement ring re-sized. Victor was the gentlemen that I met at the counter. He was very polite and even noticed that the center stone of the ring was loose as well. He gave me a very reasonable ETA and quote. The job ended up taking longer than he had anticipated and as a result, he only asked for a fraction of the original quote.
Great customer service and awesome employees. Definitely give this place a shot anytime you need anything jewelry related done.
Omar M. | Austin, TX
I went in for a watch battery replacement and was greeted by a very friendly, knowledgable and efficient mother and son. Fair prices and good quick service.
Emily P. | Austin, TX
Fiesta isn't normally the first place I would think to get my watch repaired but this place didn't disappoint!! So fast and such great service. Would definitely recommend.
Tiffany H. | Houston, TX
Best price, best deals, best place to get your jewelry fix at too.. Family business/local businesses are the best!!! Been here for 20 some year and still going strong.
Crystal Arroyo Cedillo
They are inside Fiesta. Turn left at the entrance and they are second jewelry store, back in the left corner.
Prompt greeting and service. Needed my watch battery changed ($10+tax; some are $7+tax depending on battery type needed) and a screw my husband stripped replaced ($5+tax).
All in all I spent $16.24 and was in and out in 10 minutes.
Ms. Lu was very nice. Her son changed the battery. Family owned and located there for 20+ years. Recommend if you need service.
Sarah H. | Austin, TX
I had a custom piece made from there. Victor is the jewelry maker. He was so nice and helpful. Ms. Lu was also very nice. They did not try and push something that I did not want. The chain and piece came out great. I will be going back for any jewelry questions or purchases. Also the chain and piece came with a life time warranty.
Tim T. | Austin, TX
There is something not completely annoying about changing a watch battery. I think its the reminder that I don't wear an apple watch.
Lu's is definitely where I take my watches. Very nice folks there, and they turn your watch around faster than you can walk the aisles at Fiesta. I left with a functioning watch and a huge bag of fluffy tortillas. what could be better?
gregg h. | Austin, TX
LOCATED INSIDE FIESTA - Walk in, go left, second jewelry store.
Nice, family owned business. Been here for 20 years. Victor fitted my watch super fast for about $7. Plus they are open on Sunday!
Sarah P. | Austin, TX
First of all, this place is inside Fiesta Mart, so don't be confused or put off by google maps. There are two jewelry places inside. Walk past the first one to Lu's Jewelry.
I have had three items fixed here, all for exceptionally reasonable prices and all turned around very quickly. Ms. Lu and her staff were able to resize a ring, fix a broken earring post, and get me a new watch battery. The earring and the ring look great, and I'm glad to have my watch in working condition again! I will trust them with any other repairs I might need. I've been looking for a jewelry repair/watch battery place in Austin for a while now and had been disappointed until I found this place. Everyone who works here that I've talked to has been really nice.
There's lots of fun gold jewelry to browse, too, but so far my experience is with repairs. This place is great.
A. W. | 4, MD
I have shoppped here for many years good quality jewelry and amazing prices and service.
I highly recommend this place. Family owned for over 20years and they know customer service. They also know their craft. I had watches that needed batteries and when done they gave me a tip on how to save on replacing the batteries. Very few businesses will tell you how to save money that results in less business for them.
You won't be disappointed, go see Ms. Lu!!!!!
Marc P. | College Station, TX
Ms. Lu and her son, Victor are very sweet.
They also charged me less than half of what other jewelry repair shops were asking for the same service.
I would definitely recommend them to anyone and I will be going back to them in the future.
Marcela V. | Austin, TX
Won't go shopping anywhere else they are so kind their. An great prices
I love this place there very nice and have good prices..I recomend this place to everyone.
People are good their
I love this place so much,
I highly recomend it any and everyone who is looking to purchase ur lovely pieces of jewelry
U will not regret it!!!
The jewelrs are amazing and do an awsome job
Juanita Ana Jaimes
I love the people who own Lu's Jewelry they are good honest people